Delivery Process

Once your order has been dispatched, we will send you an email with the tracking information. You can use these details to follow the progress of your delivery and estimate its arrival time.

We aim to process and ship your order as quickly as possible. The typical order processing time is 1 to 3 business days, depending on stock availability and restocking schedules.

• Orders over $69 qualify for free shipping.
• Orders under $69 are subject to a flat shipping charge of $8.99.

Shipping Rates by Country

Order Delivery Time = Order Processing Time + Shipping Time
For instance, if you purchase a hoodie, it will typically take 1 - 3 business days to process and 9 - 12 business days to ship, so you can expect it within 10 - 15 business days.

Note: Shipping delays may happen, especially during holidays or promotional periods, when demand surges and certain items may be temporarily out of stock.

If you have any questions, please reach out to our customer service team for more precise shipping information.

International Shipping

We offer delivery to most countries worldwide, except the following, where shipping is unavailable:
Thailand, India, Brazil, Dominica, Reunion, Iraq, Mozambique, French Guiana, French Polynesia, Panama, Maldives, Ecuador, Guadeloupe, Martinique, Palau, Turks and Caicos Islands, Seychelles, Mauritius, Trinidad and Tobago, Zambia, and Cote d'Ivoire.

Taxes

For orders from the United States, no additional tax is charged. However, for most other countries/regions, a 10% tax is applied during checkout, which means you won’t be charged additional fees by the courier. This applies to the UK and EU member states (including Austria, Belgium, Germany, Spain, Italy, France, and others).

If applicable, customs duties and import taxes are determined and collected by your local customs office. Please contact them directly for more details on any charges.

Order Tracking

Once your order is shipped, you'll receive a shipment confirmation email with a tracking number and link, allowing you to monitor its status.

For any questions or assistance, please contact our customer support team at support@sheenplace.com.

Additional Information

Orders are processed Monday through Friday, excluding weekends and public holidays. Delivery times are estimates and subject to various factors beyond our control, such as weather conditions or carrier delays.

We are not responsible for shipping delays caused by unforeseen events like natural disasters, carrier issues, customer errors, or holidays.

Important: SHEENPLACE is not liable for any delivery failures due to customer negligence, such as incorrect address, contact information, or refusal to confirm receipt. We cannot provide refunds for lost items due to such errors. If you notice any mistakes in your order details, please contact us immediately with your order number and updated information at support@sheenplace.com.

Returns for Refunds

If you receive a damaged or defective item, please contact us immediately. We’ll assist you in processing a replacement or refund.

Email: support@sheenplace.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)

Note: The return address on your package may not be our actual return facility address. Please reach out to our customer service team for the correct return address to avoid lost parcels. We cannot issue refunds for items returned to incorrect addresses.